10 exam-style questions with answers and explanations, straight from our 1,052-question bank. Tap an answer to check yourself. When you're ready, take the scored version in the free practice test.
The CSA exam has 60 questions and runs 1 hours 30 minutes.
These 10 free CSA questions are organized by exam domain, so you can see how each part of the ServiceNow Certified System Administrator blueprint is tested. Reveal the answer and explanation under each question.
During a meeting, a CSA asks a client questions about her preferences. Her adult daughter, who arranged the appointment, answers each one before her mother can respond. The CSA's MOST appropriate action is to:
Correct answer: C - Continue directing questions to the client and allow her time to answer
A daughter reports that her 84-year-old mother became confused and agitated two days ago. The confusion comes and goes during the day and is noticeably worse each evening. Her attention wanders mid-sentence. This presentation is MOST consistent with:
Correct answer: A - Delirium
An 80-year-old man is brought in by his wife because he has become confused and unsteady over the past day. He has no fever. Which explanation should be considered MOST likely first?
Correct answer: A - An underlying infection presenting atypically
A client's family reports she is still bathing, dressing, and getting around her home without difficulty, but they have noticed unopened mail piling up and two unpaid utility bills. Regarding her functional status, these observations MOST likely indicate:
Correct answer: B - An early IADL impairment, which typically precedes ADL decline
An 82-year-old client spends three nights in the hospital under observation status, then transfers to a skilled nursing facility for rehabilitation. Regarding Medicare Part A coverage of the SNF stay, the client will:
Correct answer: C - Not be covered, because observation status is outpatient care
A widow's will leaves her entire estate to her two children. Her 401(k), opened decades ago, still names her ex-husband as beneficiary. She never updated it. At her death, the 401(k) will pass to:
Correct answer: D - The ex-husband, because the beneficiary designation controls
A client turns 65 and enrolls in Medicare Part B. She is healthy and decides to wait a few years before purchasing a Medicare Supplement policy. Two years later she develops a serious condition and applies. The MOST likely outcome is that she:
Correct answer: A - May be denied coverage or charged a higher premium
A client claims Social Security at 62 while continuing to work. Her earnings exceed the annual limit, and part of her benefit is withheld. Regarding the withheld amounts, she should understand that they are:
Correct answer: D - Credited back through a higher monthly benefit at full retirement age
A nursing home resident has a valid DNR order in her chart. She develops pneumonia and becomes febrile. Regarding her treatment, the DNR means she:
Correct answer: D - Should receive antibiotics and all other indicated care
A son has served as agent under his mother's durable power of attorney for six years, managing her accounts. His mother dies on a Tuesday morning. Regarding his authority to act on her accounts, the son:
Correct answer: B - Has no further authority; the power of attorney ended at her death
The CSA exam also covers these domains. Drill them in the full free practice test:
The full bank has 1,042 more CSA questions with explanations.
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